Maintenance
Request
Non-Emergency Maintenance Request
We define an EMERGENGY as a situation which presents a health
and safety danger to people or property. However, should you have
a maintenance emergency you can call our office 24 hours a day
at 123456789.
If you have a valid emergency, someone will contact you as soon
as possible to assist you. (Examples of emergencies are flooding,
heater not working, fire, gas odors, etc.) Non-emergency calls will
be handled the next business day. *Repair or damage caused by
your negligence or misuse is your responsibility. In such cases, repairs
will be made, but you will be charged for the cost of the labor and materials.
Please review your lease agreement to verify tenant responsibilities.
and safety danger to people or property. However, should you have
a maintenance emergency you can call our office 24 hours a day
at 123456789.
If you have a valid emergency, someone will contact you as soon
as possible to assist you. (Examples of emergencies are flooding,
heater not working, fire, gas odors, etc.) Non-emergency calls will
be handled the next business day. *Repair or damage caused by
your negligence or misuse is your responsibility. In such cases, repairs
will be made, but you will be charged for the cost of the labor and materials.
Please review your lease agreement to verify tenant responsibilities.
Vendor Access:
I understand that I will need to be available to give the vendor access to the property or provide instruction to management on how the vendor can enter the home. I also understand that missing an appointment without notice 24 hours in advance will result in a $75 trip charge.
Maintenance vendors are not employees of our company, therefore we do not control their work hours. Please let us know if a repairman does not arrive, or if the work is not completed in a professional and satisfactory manner.
We prefer all maintenance requests to be in writing through your tenant portal, with the exceptions of an emergency. For fire, medical, or natural disasters, call 911 first.
